be more efficient and effective with your team
understand & motivate different personalities & styles
want to minimize conflict

  a simple model to understand the complexity
   of human behavior
  an understanding of your own preferred
   behavior and how that impacts others
  strategies to minimize conflict in
   dealing with the different styles

understand and identify other's style
learn how to "flex" to adapt your style of
  communication to be more effective
  and achieve better results
talk in the other person's "style"

  how to be more efficient with a wide variety
   of people different from you
  a variety of approaches which will enhance
   interpersonal effectiveness and minimize conflicts

  have insight into how stress in one
   area of life impacts other areas
  examine how coping resources in one area can be
   used to decrease stress in another
  understand the relationship between stress, coping resources,
   and overall satisfaction
 

 Problem-Solving – the ability to deal directly with the
  problems you face and make positive changes to resolve them
Communication – the ability to honestly share your thoughts
  and feelings with others to promote mutual understanding
Closeness – a comfort level with others and the ability to
  connect with people in your environment      

 Flexibility – an openness and ability to respond to change

relieve the pain of conducting performance reviews
provide quality feedback during and after the review
improve productivity

  7 step process to prepare for and manage the
   session in advance of the meeting
  Feedback model - SOCCER to be used during
   the performance management meeting that is
   focused on observed behavior
  Tools to use during the year to prepare for the
   yearly appointment